Analysis of Nurse Care Behavior and Patient Satisfaction in X Hospital
DOI:
https://doi.org/10.31965/infokes.Vol21.Iss3.1205Keywords:
Hospital, Caring, Behavioral Caring, Patient SatisfactionAbstract
The service that most affects patient satisfaction is nursing services. Whether or not patients are satisfied with health services is an indicator and one of the determining factors for the good and bad quality of professional nursing care. For this reason, this study aims to analyze nurses' caring behavior and patient satisfaction at the X Hospital. This type of research is quantitative with a cross sectional approach. The sample selection technique used purposive sampling and calculations were carried out using the slovin formula so that a sample of 119 patient respondents was found, both BPJS patients and general patients. Data collection was carried out in October-December 2022. The analysis used in this study included the chi square test, as well as multivariate analysis using ANOVA. The processing of this research data uses the help of SPSS software. The results showed that the patient age was a variable that was not related to the Principles of Nursing Care Caring Behavior, Leadership and Management of Caring Behavior, and Inpatient Satisfaction of X Hospital. While the variables related to the Principles of Nursing Care Caring Behavior, Leadership and Management of Nursing Care Caring Behavior, and Inpatient Satisfaction of X Hospital are variables of patient gender, patient education level, patient payment type is expected that there will be an increase in Caring leadership attitude between nurses to improve a good work environment between nurses. For hospitals, management improvement is needed to evaluate the provision of health services to BPJS patients and general patients.
Downloads
References
Aisyah, S., Imani, C. M. W., & Rahayu, P. (2022). Hubungan Caring Perawat Terhadap Tingkat Kepuasan Pasien Di Ruang Rawat Inap 1 Rumah Sakit Umum Haji Surabaya. Jurnal Keperawatan Muhammadiyah, 7(2), 236-244. Retrieved from https://journal.um-surabaya.ac.id/index.php/JKM/article/view/14474
Alrubaiee, L., & Alkaa'ida, F. (2011). The mediating effect of patient satisfaction in the patients' perceptions of healthcare quality-patient trust relationship. International Journal of Marketing Studies, 3(1), 103-127. https://doi.org/10.5539/ijms.v3n1p103
Anggoro, W. T., Aeni, Q., & Istioningsih, I. (2019). Hubungan Karakteristik Perawat Dengan Perilaku Caring. Jurnal Keperawatan Jiwa, 6(2), 98-105. https://doi.org/10.26714/JKJ.6.2.2018.98-105
Ariani, T. A., & Aini, N. (2018). Perilaku caring perawat terhadap kepuasan pasien rawat inap pada pelayanan keperawatan. Jurnal Keperawatan, 9(1), 58-64.
Aty, Y. M. V. B., Herwanti, E. ., Mau, A. ., Ayatullah, M. I. ., & Asriwhardani, F. . (2020). Factors Affecting Nurse Caring Behavior . JURNAL INFO KESEHATAN, 18(2), 171–181. https://doi.org/10.31965/infokes.Vol18.Iss2.396
Aulia, G., Fadhilah, H., Indah, F. P. S., & Pratiwi, R. D. (2022). Determinants of Patient Characteristics With Satisfaction Level of Outpatients Regarding Pharmaceutical Services in Pharmaceutical Installations of Rumah Sakit Umum Daerah Banten. Health and Medical Journal, 4(2), 70–75. https://doi.org/10.33854/heme.v4i2.1072
Belladona, V., Istichomah, I., & Monika, R. (2020). Hubungan Perilaku Caring Perawat Dengan Kepuasan Pasien. Jurnal Kesehatan Samodra Ilmu, 11(1), 57–66. https://doi.org/10.55426/jksi.v11i1.15
Dewi, K. (2022). Hubungan Caring Leadership Dengan Perilaku Caring Perawat Rawat Inap Di Rumah Sakit Dadi Keluarga Purwokerto. Jurnal Skolastik Keperawatan, 8(2), 98–105. https://doi.org/10.35974/jsk.v8i2.2923
Hakim, F. A., & Suryawati, C. (2019). Analisis Hubungan KarakteristiK Pasien Peserta BPJS dengan Tingkat Kepuasan Pasien Peserta BPJS terhadap Pelayanan Rawat Inap di Rumah Sakit Umum Darul Istiqomah Kendal. Jurnal Manajemen Kesehatan Indonesia, 7(3), 157-162. https://doi.org/10.14710/jmki.7.3.2019.157-162
Indrayanti, S. R., Wati, N. M. N., & Devhy, N. L. P. (2022). Hubungan Caring Leadership Kepala Ruang Dengan Motivasi Kerja Perawat Di Ruang Instalansi Rawat Intensif Terpadu. Jurnal Ilmiah Keperawatan (Scientific Journal of Nursing), 8(4), 520–527. https://doi.org/10.33023/jikep.v8i4.1021
Kementerian Kesehatan Republik Indonesia. (2022). Standar Akreditasi Rumah Sakit. Kementerian Kesehatan Republik Indonesia.
Kotler, & Keller. (2012). Marketing Management Fourteenth Edition. Pearson Education.
Lestari, W. P., Sunarto, S., & Kuntari, T. (2019). Analisa Faktor Penentu Tingkat Kepuasan Pasien Di Rumah Sakit Pku Muhammadiyah Bantul. Jurnal Kedokteran Dan Kesehatan Indonesia, 1(1), 21–37. https://doi.org/10.20885/jkki.vol1.iss1.art4
Librianty, N. (2018). Faktor-faktor yang Mempengaruhi Kepuasan Pasien BPJS terhadap Pelayanan Keperawatan di Ruangan Rawat Inap Mawar RSUD Bangkinang Tahun 2016. Jurnal Ekonomi KIAT, 29(1), 11-20. Retrieved from https://journal.uir.ac.id/index.php/kiat/article/view/2766
Mahmud, A. (2022). Analisis Kepuasan Pasien Rawat Inap Peserta Bpjs Kesehatan Di Rumah Sakit Islam Ar- Rasyid Palembang. Jurnal Ilmu Administrasi Dan Studi Kebijakan (JIASK), 5(1), 23–36. https://doi.org/10.48093/jiask.v5i1.105
Manengal, F. D., Burhanuddin, & Novie Palar. (2022). Kinerja Tenaga Medis Dalam Melayani Pasien Ruang Kelas III Rumah Sakit Budi Setia Langowan Kabupaten Minahasa. Jurnal Administrasi Publik, VIII(113), 12–20.
Mellawani. (2017). Pentingnya Krbijakan Rumah Sakit dalam Mengatasi Masalah Beban Kerja Perawat Non Keperawatan [Internet]. Kompasiana.
Mirayani, N. K. N., Wati, N. M. N., & Nursari, M. (2021). Literature Review: Peran Caring Leadership Terhadap Kinerja Perawat Di Ruang Rawat Inap. Jurnal Keperawatan Priority, 4(2), 1-11. Retrieved from http://jurnal.unprimdn.ac.id/index.php/jukep/article/view/1587
Muzer, A. (2020). Pengaruh Kualitas Pelayanan, Usia, Tingkat Pendidikan, Jenis Kelamin, Dan Status Perkawinan Terhadap Kepuasan Pasien Dan Kepercayaan Pasien Rawat Inap Di Rumah Sakit Paru Dr. Ario Wirawan Salatiga. Thesis. Universitas Muhammadiyah Surakarta. Retrieved from https://eprints.ums.ac.id/87274/
Naidu, A. (2009). Factors affecting patient satisfaction and healthcare quality. International journal of health care quality assurance, 22(4), 366-381. https://doi.org/10.1108/09526860910964834
Nursalam. (2016). Manajemen Keperawatan Aplikasi dalam Praktik Keperawatan. Jakarta: Salemba Medika.
Octavia, A. D., Nurmayanti, D., Darjati, Winarko, & Suryono, H. (2022). Characteristics and Physical Workload of Nurses on Night Shifts with Work Fatigue . JURNAL INFO KESEHATAN, 20(2), 222–230. https://doi.org/10.31965/infokes.Vol20.Iss2.865
Rahmayanti, L. (2019). Pengaruh Kualitas Layanan Rawat Inap Terhadap Kepuasan Pasien RS Bunda Margonda Depok. Skripsi. Universitas Indonesia.
Romaji, R., & Nasihah, L. (2018). Analisis Kepuasan Pasien Terhadap Pelayanan Kesehatan Pada Peserta Bpjs (Badan Penyelenggara Jaminan Sosial) Dan Non Bpjs Di Rsud Gambiran Kediri Jawa Timur. Preventia : The Indonesian Journal of Public Health, 3(2), 143. https://doi.org/10.17977/um044v3i2p143-147
Setiawan, E., Sihaloho, E. D., Yuliawati, F., Empel, G. van, Idris, H., & Siregar, A. Y. (2021). Pembiayaan Kesehatan: Konsep dan Best Practices di Indonesia. PPJK Kementerian Kesehatan Republik Indonesia.
Setiawan, M. B. (2007). Pengaruh Kualitas Layanan, Kepercayaan dan Komitmen Terhadap Loyalitas Nasabah (studi pada pd. BPR BANK pasar kendal). Jurnal Bisnis dan Ekonomi, 14(2), 1412–3126. https://www.unisbank.ac.id/ojs/index.php/fe3/article/view/247
Sihaloho, N. S. R. U., & Herliana, I. (2017). Hubungan Jenis Kelamin, Tingkat Pendidikan dengan Tingkat Kepuasan Pasien di Ruang Rawat Inap Rumah Sakit Mitra Keluarga. Jurnal Ilmiah Ilmu Keperawatan Indonesia, 7(02), 239-247. https://journals.stikim.ac.id/index.php/jiiki/article/view/240
Solbakken, R., Bergdahl, E., Rudolfsson, G., & Bondas, T. (2018). International nursing: caring in nursing leadership—a meta-ethnography from the nurse leader's perspective. Nursing administration quarterly, 42(4). https://doi.org/10.1097/NAQ.0000000000000314
Triwardani, Y. (2017). Faktor-Faktor yang Berhubungan dengan Kepuasan Pasien BPJS pada Pelayanan di Puskesas Pamulang. Bachelor's thesis, Jakarta: Fakultas Kedokteran dan Ilmu Kesehatan syarif Hidayatullah.
Ula, V. R., & Hayat, A. A. (2021). Meningkatkan Kepuasan Pasien Melalui Pelayanan Prima dan Trust Pasien. Media Komunikasi Ilmu Ekonomi, 38(1), 46-46. Retrieved from https://ejournal.ahmaddahlan.ac.id/index.php/melati/article/view/5
Wati, N. M. N., Ardani, H., & Dwiantoro, L. (2018). Implementation of caring leadership model had an effect on nurse’s burnout. J Ners Dan Kebidanan Indones, 5(3), 165-173.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 JURNAL INFO KESEHATAN
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Copyright notice
Ownership of copyright
The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by JURNAL INFO KESEHATAN and its licensors.
Copyright license
JURNAL INFO KESEHATAN grants to you a worldwide non-exclusive royalty-free revocable license to:
- view this website and the material on this website on a computer or mobile device via a web browser;
- copy and store this website and the material on this website in your web browser cache memory; and
- print pages from this website for your use.
- All articles published by JURNAL INFO KESEHATAN are licensed under the Creative Commons Attribution 4.0 International License. This permits anyone to copy, redistribute, remix, transmit and adapt the work provided the original work and source is appropriately cited.
JURNAL INFO KESEHATAN does not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.
For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without appropriately and conspicuously citing the original work and source or JURNAL INFO KESEHATAN prior written permission.
Permissions
You may request permission to use the copyright materials on this website by writing to jurnalinfokesehatan@gmail.com.
Enforcement of copyright
JURNAL INFO KESEHATAN takes the protection of its copyright very seriously.
If JURNAL INFO KESEHATAN discovers that you have used its copyright materials in contravention of the license above, JURNAL INFO KESEHATAN may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials. You could also be ordered to pay legal costs.
If you become aware of any use of JURNAL INFO KESEHATAN copyright materials that contravenes or may contravene the license above, please report this by email to jurnalinfokesehatan@gmail.com
Infringing material
If you become aware of any material on the website that you believe infringes your or any other person's copyright, please report this by email to jurnalinfokesehatan@gmail.com.
